Mountaintop Condos

Frequently Asked Questions (FAQ)

Can I check-in early?

Unfortunately, you may not check-in early. It is highly likely that someone has checked out of the condo the same day that you are arriving. As such, the housecleaning staff needs ample time to prepare the unit so that it is clean for you upon your arrival. Please do not arrive prior to 5PM.

Can I get a late checkout?

Unfortunately - we do not offer late checkouts. It is highly likely that someone else is checking into the condo the same day you are checking. As such, the housekeeping staff needs every minute possible to prep the unit for that next guest.

Can I bring a pet?

Unfortunately, no. The building has a strict "no pets" policy that is rigidly enforced. You may not bring a pet.

When will I get my security deposit back?

We give the cleaning staff 48 hours to notify us of any missing/damaged property. If we do not hear from them within that 48 hour period, we then issue a full refund of your security deposit. The entire process usually takes about five (5) business days. (NOTE: If you booked through FlipKey or AirBnB, they will return your security deposit to you via their own policies and procedures).

Does this rental include access to the pool & hot tubs?

Unfortunately not. You will have to pay a fee to use the pool & hot tubs ($15 per person; Children under 6 are free). The good news is that Split Rock Pools is located directly across the parking lot from our building (Mountain Lodge), so you will be extremely close.

How do I get a key to the condo?

The Mountain Lodge parking lot entrance is usually manned (guarded) 24x7 during ski season. They can provide instructions for obtaining a key to the condo. During non-ski season, simply go inside (Mountain Lodge) to the front desk. There is a phone hanging on the wall (to the right of the desk). Dial zero (0) and someone will assist you.

Can I pay with a credit card?

You can absolutely pay via credit card. We accept Visa, MasterCard, Discover and American Express.

Where can I get discount lift tickets?

The introduction of Snowshoe's "Ridiculous Pass" a couple of years ago signaled the end of discount lift tickets (i.e. Liftopia, Kroger BOGO deal, etc.) We no longer offer discounted lift tickets. You can check this page to see if any tickets are available on EBay.

Where can I buy supplies? Are there places to eat?

We provide a list of all of phone numbers for all of the retail shops, restaurants, places to eat, activities, etc. Simply CLICK HERE to view the list.

Where are you located?

Are you close to the beginner slopes?

Yes we are. When you walk out our back door, you are literally standing at the top of the bunny slopes.

What is your Cancellation Policy?

You can view our Cancellation Policy by clicking here.

Do you offer a military discount?

We appreciate all those who serve (or have served) our country. However, we are unable to offer a military discount at this time.

What floor is the condo on?

The first digit of the room number indicates the floor number (i.e. ML276 is on second floor, ML328 is on third floor, etc.) You can see a floor plan of Mountain Lodge here.

Would you consider a seasonal rental?

It's very unlikely. However, feel free to reach out to us and we might consider your particular request.

Do you offer a discount on equipment rentals?

Yes. We offer 15% off of equipment rentals. Please see this article.

Will my cellphone work in this condo?

If your carrier is AT&T, your cellphone will work like a champ. If you have a different carrier, it probably will not work.

How is the Internet access in Mountain Lodge?

It can be spotty - particularly on weekends and holidays. If you require reliable Internet access, make sure to rent ML276 as it has private DSL Internet with wi-fi.

Do I go to Top of the World (Mountaintop Check-In) to get my key?

No. Instead, simply go straight to Mountain Lodge and check in at their front desk. They will give you a key. NOTE: The only exception to this would be if you rented Shamrock 55. If that is the case, you would go directly to Shamrock 55 and access the door lock box using the code we provided to you in your check-in instructions.

Do you accept American Express?

Yes, we sure do...along with Visa, Mastercard, and Discover.

When is Check-In / Check-Out?

Check-in = 5:00PM Check-out = 11:00AM

Where is parking for these Snowshoe WV condos?

Mountain Lodge , located in beautiful Snowshoe WV, enjoys it's own private parking lot - included in the price of your stay with our condo rentals. The parking lot is guarded 24X7 (winter), and is located directly in front of the building.

Can I Get Into The Parking Lot Early?

Unfortunately, no. The parking lot has limited space, and cannot accommodate both the guests that are already checked in, as well as guests that will be checking in later that day. Additionally, it becomes near impossible to plow the parking lot during heavy snows when the lot is congested. Your best bet is to park at Top Of The World (free) if you plan to ski/ride during the day, then come over to Mountain Lodge for your 5PM check-in.

Where can I lock up my expensive bike?

There are bike lockers for rent on the first floor - near the side exit of the building. This exit leads directly to the trails and Ballhooter lift.