Frequently Asked Questions (FAQ)

Can I check-in early?

Unfortunately, you may not check-in early. It is highly likely that someone has checked out of the condo the same day that you are arriving. As such, the housecleaning staff needs ample time to prepare the unit so that it is clean for you upon your arrival. Please do not arrive to Mountain Lodge prior to 5PM (4PM for Leatherbark guests).

Can I get a late checkout?

Unfortunately – we do not offer late checkouts. It is highly likely that someone else is checking into the condo the same day you are checking. As such, the housekeeping staff needs every minute possible to prep the unit for that next guest.

Can I bring a pet?

Unfortunately, no. The building has a strict “no pets” policy that is rigidly enforced. You may not bring a pet.

Does this rental include access to the pool & hot tubs?

Unfortunately not. You will have to pay a fee to use the pool & hot tubs ($15 per person; Children under 6 are free). The good news is that Split Rock Pools is located directly across the parking lot from our building (Mountain Lodge), so you will be extremely close.

How do I get a key to the condo?

Mountain Lodge: The Mountain Lodge parking lot entrance is usually manned (guarded) 24×7 during ski season. They can provide instructions for obtaining a key to the condo. During non-ski season, simply go inside (Mountain Lodge) to the front desk. There is a phone hanging on the wall (to the right of the desk). Dial zero (0) and someone will assist you.

Leatherbark: Go directly to Leatherbark and use the keycode that was emailed (and texted) to you.

Where can I get discount lift tickets?

The introduction of Snowshoe’s “Ridiculous Pass” a couple of years ago signaled the end of discount lift tickets (i.e. Liftopia, Kroger BOGO deal, etc.) We no longer offer discounted lift tickets. You can check this page to see if any tickets are available on EBay.

Where can I buy supplies? Are there places to eat?

We provide a list of all of phone numbers for all of the retail shops, restaurants, places to eat, activities, etc. Simply CLICK HERE to view the list.

Where are you located?

Are you close to the beginner slopes?

Yes we are. When you walk out our back door, you are literally standing at the top of the bunny slopes.

Do you offer a military discount?

We appreciate all those who serve (or have served) our country. However, we are unable to offer a military discount at this time.

What floor is the condo on?

The first digit of the room number indicates the floor number (i.e. ML276 is on second floor, ML328 is on third floor, etc.) You can see a floor plan of Mountain Lodge here.

Would you consider a seasonal rental?

It’s very unlikely. However, feel free to reach out to us and we might consider your particular request.

Do you offer a discount on equipment rentals?

Yes. We offer 15% off of equipment rentals. Please see this article.

Will my cellphone work in this condo?

If your carrier is AT&T, your cellphone will work like a champ. If you have a different carrier, it probably will not work.

How is the Internet access in Mountain Lodge?

Pretty darn good. Mountain Lodge updated their Internet infrastructure in 2016…it seems to be very reliable now.

Do I go to Top of the World (Mountaintop Check-In) to get my key?

No. Instead, simply go straight to Mountain Lodge (if you booked a Mountain Lodge unit) or Leatherbark (if you booked a Leatherbark unit).

When is Check-In / Check-Out?

Check-in begins at 5:00PM (Eastern). During the winter months, the front desk is manned 24X7 so you can arrive any time after 5PM (even during the late-night hours). During Spring/Summer/Fall months, you may have to go to the phone that is hanging on the wall to the right of the front desk. Dial zero (0) and someone will come to the front desk to give you a key.

Check out is by 11:00AM (Eastern). You can check out earlier, but you need to be checked out no later than 11AM.

Where is parking for these Snowshoe WV condos?

Mountain Lodge , located in beautiful Snowshoe WV, enjoys it’s own private parking lot – included in the price of your stay with our condo rentals. The parking lot is guarded 24X7 (winter), and is located directly in front of the building. You will have one (1) parking spot per number of bedrooms. So, for example, if you booked a 2-bedroom condo, you will get 2 parking spots.

Leatherbark Guests: Leatherbark also has it’s own parking lot and includes two (2) parking spots.

Can I Get Into The Parking Lot Early?

Unfortunately, no. The parking lot has limited space, and cannot accommodate both the guests that are already checked in, as well as guests that will be checking in later that day. Additionally, it becomes near impossible to plow the parking lot during heavy snows when the lot is congested. Your best bet is to park at Top Of The World (free) if you plan to ski/ride during the day, then come over to Mountain Lodge for your 5PM check-in.

Where can I lock up my expensive bike?

There are bike lockers for rent on the first floor – near the side exit of the building. This exit leads directly to the trails and Ballhooter lift.

Where Can I Buy Travel Insurance?

Do your condos have air-conditioning?

You can typically cool the unit(s) down by propping open the front door and slightly opening the balcony door. All units have ceiling fans and box fans. The unit(s) tend to cool down nicely in the evenings. There are a limited number of units where the owner has purchased a portable AC unit that is installed in the living room. Please see the listings description to determine if that unit has a portable AC unit. (NOTE : Portable AC units must be vented through an exterior wall and SHOULD NOT BE MOVED).

I can’t get lift tickets, can you give me a refund?

Unfortunately there are no refunds on lodging due to limited lift ticket availability. Please make sure you can get lift tickets before booking with us.