Cancellation Policy

Cancellation PolicyBookings canceled at least 30 days before the start of the stay will receive a full refund less a $75 cancellation fee. Bookings canceled at least 14 days before the start of the stay will receive a 50% refund less a $75 cancellation fee. There are no refunds for bookings cancelled within 13 days of arrival.

Cancellations must be made by 11:59 pm in the property’s time-zone on the chosen day to qualify for a refund.

We are not issuing refunds for COVID-related issues. Instead, we are issuing 100% credits that are valid for the next 2 years. This is non-negotiable.

Please note that Mountaintop Condos cannot initiate a cancellation on your behalf. If you need to cancel a reservation, please make sure to initiate that cancellation via the channel that you used to book. For example, if you booked with us through AirBnB, you would need to contact them to cancel. The same goes for Booking.com, Expedia, VRBO, HomeAway, etc. Contact numbers for those channels are listed below:

AirBnB: (855) 424-7262
Booking.com: (888) 850-3958
Expedia: (877) 227-7481
HomeAway: (877) 228-3145
Hotels.com: (800) 807-6641
TripAdvisor: (781) 800-5000
VRBO: (877) 228-3145
If you are concerned about weather, lack of snow, job uncertainty, illness, family emergency, etc., we highly suggest that you consider travel insurance so that you will not lose your money in the event that you have to cancel (due to a covered event) within the 30-day check-in window.