Bookings canceled at least 30 days before the start of the stay will receive a full refund less a $75 cancellation fee. Bookings canceled at least 14 days before the start of the stay will receive a 50% refund less a $75 cancellation fee. There are no refunds for bookings cancelled within 13 days of arrival.
Cancellations must be made by 11:59 pm in the property’s time-zone on the chosen day to qualify for a refund.
We are not issuing refunds for COVID-related issues. Instead, we are issuing 100% credits that are valid for the next 2 years. This is non-negotiable.
Please note that Mountaintop Condos cannot initiate a cancellation on your behalf. If you need to cancel a reservation, please make sure to initiate that cancellation via the channel that you used to book. For example, if you booked with us through AirBnB, you would need to contact them to cancel. The same goes for Booking.com, Expedia, VRBO, HomeAway, etc. Contact numbers for those channels are listed below: